Windows Engineer - L3

About the role

You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality. Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements.

What you'll do

• Ensure that client infrastructure is configured, tested, and operational
• Manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions
• Analyse, assign, and escalate support calls
• Proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties
• Engage with third-party vendors when necessary and keep systems and portals updated as prescribed

What you need

• 1–3 years in it support & networking
• Windows
• ITIL
• Networking
• Troubleshooting
• Cloud security
• B.Tech or B.E.

What you get