Production Support Lead - Java

About the role

Seeking a Production Support Lead with 5–8 years of experience to maintain mission-critical Java applications and guide day-to-day support operations. You will lead incident response, drive root-cause analysis, and provide technical leadership to a team of support engineers using ITSM practices.

What you'll do

• Troubleshooting: Deep-dive into application logs, stack traces, thread dumps, and heap dumps to resolve critical production issues
• Monitoring & RCA: Track system health and complete thorough Root Cause Analyses (RCAs) to prevent recurring outages
• Lead incident response, drive root-cause analysis, and provide technical leadership to a team of support engineers using ITSM practices

What you need

• 5–8 years in it support & networking
• Java
• ServiceNow
• Linux
• ITIL
• SQL
• Spring Boot
• Any graduate

Good to have

• REST APIs
• PostgreSQL
• Microservices
• Splunk
• Elasticsearch
• Datadog