Technical Support Engineer - Internship

About the role

Technical Support Engineer is responsible for processing support tickets, creating dispatches, and responding to customer emails across enterprise-level servers, storage, client, and consumer systems. The role involves independently troubleshooting and diagnosing hardware issues, with support from senior team members available for complex cases.

What you'll do

• Process and manage incoming support tickets, ensuring accurate categorization, prioritization, and timely resolution
• Create and coordinate dispatches for field service engineers and replacement parts to customer sites
• Respond to customer emails with clear, professional troubleshooting guidance and status updates
• Accurately document all support cases, actions taken, and resolutions following standard operating procedures
• Learn to troubleshoot and diagnose hardware issues on enterprise servers, storage, and client systems

What you need

• Hardware
• Windows
• Linux
• Networking
• MS Office
• Troubleshooting
• B.Sc or Diploma or B.Tech or B.E. or BCA

Good to have

• ITIL
• ServiceNow
• PowerPoint
• SOP writing