Production Support ( Senior EDI Support Specialist (Healthcare Payer | Facets Ecosystem))

About the role

Senior EDI Support Specialist (Healthcare Payer | Facets Ecosystem) Seeking a Senior EDI Support Specialist with strong Healthcare Payer experience to provide L2/L3 support for enterprise EDI platforms supporting Claims, Membership, Enrolment, Provider, and Payment functions. The role requires expertise in HIPAA X12 transaction support, production monitoring, incident resolution, trading partner management, and Edifecs/TriZetto HIPAA Gateway environments.

What you'll do

• Provide L2/L3 support for EDI platforms supporting Claims, Membership, Enrolment, Billing, Provider, and Payment functions
• Monitor, troubleshoot, and resolve EDI transaction failures, rejects, reconciliation, and file transmission issues
• Support Edifecs, TriZetto HIPAA Gateway, BizTalk, and Facets-integrated environments
• Perform RCA, incident resolution, and transaction performance improvements
• Support trading partner onboarding, certification, testing, and production releases

What you need

• 8–14 yrs of experience
• Linux
• Troubleshooting
• SQL Server
• Root cause analysis
• Reconciliation
• Any graduate

Good to have

• ServiceNow
• Shell scripting
• JavaScript
• PowerShell