Professional, Client Tech Support Engineering

About the role

Calling all innovators – find your future at Fiserv. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

What you'll do

• Provide technical support to clients and resolve issues in a timely manner
• Collaborate with internal teams to ensure client issues are addressed efficiently
• Document and track client interactions and solutions in the support database
• Assist in the development and improvement of support processes and tools
• Maintain and update IT support documentation, FAQs, and training materials

What you need

• 3–6 yrs of experience
• Office 365
• Troubleshooting
• Hardware
• Any graduate