Professional Services Consultant

About the role

The Onsite Storage Consultant will be part of NetApp’s 24x7 Professional Services team, supporting Managed Services customers. The role involves providing Level 2/3 support for NetApp storage environments, resolving incidents, managing change and service requests, driving problem management, and executing storage infrastructure upgrades.

What you'll do

• Provide Level 2/3 support for storage operations including incident, change, and service request management
• Plan and perform firmware and OS upgrades across customer environments
• Manage backup and replication technologies such as SnapMirror and IntelliSnap
• Administer and optimise storage environments using tools like OnCommand Unified Manager, Performance Manager, and Cloud Insight
• Collaborate with senior customer teams and internal sales teams to ensure smooth service delivery

What you need

• 10–18 yrs of experience
• ITIL
• VMware
• PowerShell
• Python
• Ansible
• Process improvement
• PhD