Program Management Analyst - Cigna Healthcare

About the role

The Post-Sale Tracking Engineer & Digital Insights Analyst will lead the development of reporting, analysis and insight generation across post-sale digital experiences for International Health Customer Experience. He/ She is also responsible for designing, implementing, governing and maintaining the digital measurement framework and tagging across post-sale digital platforms.

What you'll do

• Post-Sale Digital Insights and Reporting
• Run and continuously improve the post-sale digital insights reporting strategy, dashboards and recurring performance reports
• Develop clear executive summaries, experience scorecards and diagnostic views for leadership, Product, Customer Experience and Technology stakeholders
• Create regular insight narratives that explain performance trends, material risks, data limitations, priority opportunities and recommended actions
• Support the Post-Sale Digital Analytics Lead in preparing and running digital insights governance forums

What you need

• 3–6 yrs of experience
• Stakeholder management
• Google Analytics
• Data analysis
• Digital marketing
• React Native
• Instrumentation
• Any graduate

Good to have

• SQL
• Power BI
• Tableau
• Qlik