Program Manager 4

About the role

This role tracks availability, repair workflow adherence, operational KPIs, risks, issues, dependencies, and program milestones. The role is accountable for crisp execution, reliable status, early risk identification, and disciplined escalation. Own availability tracking for assigned customer clusters defined by shape/location.

What you'll do

• Own availability tracking for assigned customer clusters defined by shape/location
• Monitor performance against the 97.5% availability target and identify clusters trending below target
• Maintain weekly views of unavailable hosts, long-running repairs, reopen rates, repair aging, spare constraints, and repair throughput
• Track repair progress through standard repair workflow states, including CPV/ Warminator , TRS/CPV Tier 1, DO/CHS, release, termination, and customer handoff
• Manage assigned repair improvement programs with clear scope, milestones, owners, risks, and status

What you need

• 3–6 years in consulting & strategy
• TPM
• Any graduate