Program Manager, ACES, OPTIMA, OPTIMA

About the role

OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging advanced technology alongside our operational excellence.

What you'll do

• Lead Improvement Projects / Kaizen events (Lean, DMAIC, DFSS, etc.) to bring together cross-functional teams to identify opportunities and achieve targeted performance…
• Unify distributed efforts and own the plan to deliver quality outcomes for our customers
• Work across orgs to ensure we continue integrating internal support capabilities with best-in-class customer experience as new services and features are launched
• Manage programs to continuously improve our organizational efficiency
• Promote the use of Lean and Six Sigma principles

What you need

• 3–6 years in consulting & strategy
• Process improvement
• Six Sigma
• Business analysis
• Change management
• Kaizen
• Lean
• MBA

Good to have

• LLMs

What you get