Program Manager I

About the role

The Program Manager, Customer Success will play a key role in managing and coordinating assigned learning programs while ensuring a seamless customer experience. This role involves providing administrative, technical, and system support related to training programs and assisting faculty/users in resolving IT and operational issues.

What you'll do

• Effectively manage customer training programs, ensuring smooth execution and timely delivery
• Support customer onboarding and engagement by developing learner success initiatives and sharing best practices
• Provide proactive support to faculty and users, troubleshooting issues, and ensuring timely resolution
• Act as a liaison between internal teams and customers to address queries and enhance user experience
• Maintain high service levels, ensuring adherence to customer success best practices

What you need

• 5–9 years in consulting & strategy
• Stakeholder management
• Learning and development
• PowerPoint
• Excel
• Customer success
• Project management
• Any graduate

What you get

• ₹8 L–₹10 L a year