Program Manager

About the role

As Program Manager, you will be responsible for managing and scaling key processes in the Fulfilment team while working closely with customer experience, product, engineering, and partner teams to solve day-to-day challenges, lead process improvement initiatives, and ensure smooth execution of our core operations.

What you'll do

• Drive efficiency and excellence across visa processing operations by owning central workflows and SOPs
• Monitor and improve key operational metrics such as turnaround time (TAT), accuracy, and throughput
• Identify process bottlenecks, run experiments, and implement improvements at scale
• Collaborate with Product and Engineering teams to drive tool enhancements and automation opportunities
• Build and maintain dashboards and trackers to support data-driven decision-making

What you need

• 3–5 years in consulting & strategy
• Stakeholder management
• Learning and development
• Travel booking
• SOP writing
• Problem solving
• Process improvement
• Any graduate

Good to have

• SQL
• Excel