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Program Manager - DHL

Algoleap·Mumbai

Pay not stated5–8 yrsFull-time

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About the role

In order to fulfil the objectives of providing Technical FMS Service Support & EUS product AMC for DHL Group on team management

What you'll do

  • 1 Ensure all defined processes are followed
  • 2 Ensure Proactive actions taken for missed SLA calls & new initiatives implemented
  • 4 Ensure Customer satisfaction
  • 5 Suggest Process improvement
  • 6 Ensure customer reviews are organized on weekly, Monthly & Quarterly basis

What you need

  • 5–8 yrs of experience
  • Stakeholder management
  • Process improvement
  • Preventive maintenance
  • Performance management
  • Root cause analysis
  • Operational risk
  • B.Tech or B.E. or B.Sc or Diploma or BCA or MCA

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