Program Manager I, Last Mile Analytics & Quality (LMAQ)

About the role

The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, Route Quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.

What you'll do

• Own the Program, define and achieve KPIs; Drive performance improvement initiatives
• Develop and monitor program metrics to identify potential issues in last mile deliveries
• Identify patterns of defects that will help us build initiatives to reduce defects at scale
• Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met

What you need

• 2–5 yrs of experience
• Last-mile delivery
• Analytics
• Excel
• Project management
• Data analysis
• Root cause analysis
• Any graduate

Good to have

• SQL
• Business analysis