Program Manager II, Service Delivery Standard Work

About the role

Spread across the globe, we support our operations through tooling, frameworks and standard processes that help us deliver consistently amazing customer experiences.

What you'll do

• Responsible for owning the programmatic charter to support associate-facing product roadmaps and strategy across multiple Tech teams
• Work backward from associate pain points, define product requirements, and partner with engineering, operations, and stakeholder teams to deliver solutions at scale
• Balance short-term tactical improvements with long-term strategic bets to continuously raise the bar on the associate experience
• Own the programmatic charter for Service Delivery for associate and frontline leader facing products
• Contribute to creation of product requirements (PRFAQs, BRDs, user stories) working backward from associates’ needs for both new launches and existing experience…

What you need

• 3–6 yrs of experience
• Project management
• Change management
• Any graduate