Program Manager II, WW FBA - SOps

About the role

The FBA S-Ops org is looking for a Program Manager who will launch and scale new seller engagement use cases, improve seller engagement ops efficiency, and drive Voice of Seller (VoS) solutions to close seller experience gaps. In this role, you will own the end-to-end program lifecycle from intake to launch, surface seller pain points through data-driven root-cause analysis, and partner cross-functionally to implement preventative fixes.

What you'll do

• Own the end-to-end program lifecycle from intake to launch, surface seller pain points through data-driven root-cause analysis
• Lead as a voice of the sellers for internal teams to ensure the right bar for seller experience
• Own end-to-end program lifecycle for new seller engagement use cases: intake, assessment, design, change management, launch
• Establish SOP's which promote the adoption of appropriate solutions and sustainability of desired results in complex operational environments and large scale launches
• Partner with WW FBA teams to prioritize and execute new use cases; coordinate across Capacity Planning, WFM, Training, SOP

What you need

• 3–6 yrs of experience
• SOP writing
• Excel
• SQL
• Process improvement
• Project management
• Root cause analysis
• Any graduate

Good to have

• Stakeholder management