Program Manager III, SEPO

About the role

Amazon's Selling Experience Protection Operations (SEPO) team's mission to be the most trusted investigations and compliance service provider who empower sellers and brands to create a safe and trustworthy shopping experience on Amazon. We will leverage expert human judgement mechanisms to further scale these solutions.

What you'll do

• Responsible for driving efficiency, defect reduction and improving Seller/Buyer and Brand Experience by leveraging AI
• Drive Process, Tools and Policy Standardization across SEPO functions, including providing direction, coaching & feedback
• Responsible for analyzing risks, friction points, and developing scalable prevention solutions. Collaborate effectively across teams to solve problems and deliver…
• Own improvement of cost efficiency and AI first initiatives by collaborating with Operations, Program, SEPO Product and Policy teams
• Collaborate with tech/ non-tech leaders to create & guide roadmaps, risks

What you need

• 5–9 yrs of experience
• Process improvement
• Kaizen
• Learning and development
• Six Sigma
• Any graduate

Good to have

• Stakeholder management