Program Manager III, Service Delivery Standard Work

About the role

We are looking for a Senior Product Manager to serve as the Service Delivery organization’s single threaded leader for CS Security. This role is responsible for owning the relationships with CS Security teams and the charter to empower associates whilst safeguarding customer data. You closely partner with CS Security in identifying and mitigating information security risks across all Customer Service systems, data, people, assets, and capabilities.

What you'll do

• Responsible for owning the relationships with CS Security teams and the charter to empower associates whilst safeguarding customer data
• Own the end-to-end CS Security partnership for Service Delivery
• Own the security-related strategy and associate empowerment charter for Service Delivery
• Lead strategic planning processes, working with leaders across the organization to set goals, define priorities, and allocate resources
• Write product requirements (PRFAQs, vision docs, BRDs, user stories) working backward from customer needs for both new launches and existing experience improvements

What you need

• 5–9 yrs of experience
• Project management
• Any graduate