Program Manager , Last Mile ACES

About the role

Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders - LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.

What you'll do

• Become an subject matter expert for AMZL and customer service processes and systems
• Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations. Produce white papers and present to senior…
• Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements
• Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or…
• On this role, the program manager will support the standardization and optimization of our Last Mile delivery network to meet safety, customer experience, productivity

What you need

• 3–6 yrs of experience
• Last-mile delivery
• Excel
• SQL
• Process improvement
• Project management
• Root cause analysis
• Any graduate

Good to have

• Stakeholder management