Program Manager, NA QC CO, RoW GSF & Now CO

About the role

About the team Global Specialty Fulfillment Central Operations (GSF CO) functions as the Command-and-Control Center for Amazon Now (Quick Commerce) operations in North America. This creates an innovative environment where you'll have significant impact on improving customer experiences across North America.

What you'll do

• A day in the life Your day begins with an in-depth analysis of the previous day's operational defects in North America, using data to identify patterns and root causes
• Collaborate with North American operations teams to understand the current day's performance status and potential challenges
• Throughout the day, you'll brainstorm strategies to reduce operational costs and business waste specific to the NA market

What you need

• 2–5 yrs of experience
• Root cause analysis
• Any graduate

Good to have

• Lean manufacturing
• Six Sigma
• SQL
• Business analysis