Program Manager - Strategy and Innovation Collections

About the role

We are seeking a strategic and innovative Program Manager to lead and enhance our collections initiatives. This role involves cross-functional collaboration to ensure the quality and performance of projects, driving transformation and efficiency in our collections processes.

What you'll do

• Analyze the collections funnel to identify and implement initiatives that improve collections efficiency and align with strategic goals
• Develop and manage program initiatives to enhance overall collections performance and achieve business objectives
• Monitor daily allocation and performance metrics to identify trends and implement strategies for improved efficiency
• Present regular updates to management on collections efficiency, including Root Cause Analysis (RCA) for any deviations from the status quo
• Collaborate with cross-functional teams to drive transformation through the implementation of new technologies in audit, governance, and compliance

What you need

• 10–15 yrs of experience
• Collections
• Team management
• Problem solving
• Root cause analysis
• Market research
• Process improvement
• Any graduate

Good to have

• Last-mile delivery