Program Manager, Vendor Service Delivery Lead

About the role

As a Vendor Service Delivery Program Manager, you will be responsible for a portfolio of vendor service delivery programs that span across multiple functional / technical areas in the operations domain.

What you'll do

• Drive outcomes for large and complex vendor delivery programs that span multiple functions. Set up short/long term goals and priorities and drive delivery on projects…
• Drive vendor service delivery excellence and transformative improvements through simplification, standardization
• Lead forecasting, workforce and budget planning, and plan-to-actuals spend monitoring processes. Hold partners accountable to SLAs, KPIs, budgets
• Define and communicate priorities and resource allocation to vendor partners, provide delivery oversight and manage operational performance reporting
• Communicate delivery status to stakeholders, and ensure achievement of customer-facing SLAs and defined operational targets

What you need

• 10–18 yrs of experience
• SQL
• Data analysis
• Data visualisation
• Performance management
• BBA