Business Architect
Accenture·Hyderabad
- Can I apply
- Open to any education · 5–9 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Accenture's site: account needed, ~10–15 min
Early: posted 9 h ago on their own site
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About the role
The Quality and Training Manager is responsible for leading the quality assurance and professional development strategies for Tier 1 support teams (Techstop). This role ensures that every Googler receives consistent, empathetic, and effective assistance by implementing the Google Steps of Support (GSOS) framework and leveraging the Quality as a Service (QaaS) platform.
What you'll do
- Responsible for leading the quality assurance and professional development strategies for Tier 1 support teams (Techstop)
What you need
- 7–9 yrs of experience
- Data analysis
- Customer success
- ITIL
- Any graduate
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