PS Consultant

About the role

The position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. The Genesys Cloud consultant is responsible for delivering and supporting Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products.

What you'll do

• Test plan validation in close collaboration with Quality Assurance team
• Provide technical training to internal or external resources as needed
• Collaborate and consult directly with customers as an individual contributor in our Professional Services team
• Own the troubleshooting of production solutions where necessary
• Operate within both Agile and Waterfall engineering methods

What you need

• 3–6 yrs of experience
• PowerPoint
• Excel
• VMware
• PHP
• Java
• Python
• B.Tech or B.E. or B.Sc or BCA

Good to have

• AWS
• Routing and switching
• Test cases