PVT Zaheerabad - EPT

About the role

Reduction in Warranty RPT (Repairs per 1000), Warranty CPU (Cost Per Unit), Unscheduled Visit & Walk home RPT by resolving the top field failure using structured resolution process. Coordinate with Customer Care for monitoring product quality status in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.

What you'll do

• Coordinate with Customer Care for monitoring product quality status in field. Ensure Speedy & time bound closure of emerging concerns & immobilization concerns.…
• Collaborate & Drive improvement project with Design Team, Manufacturing Quality & Supplier quality for taking timely action for closure of field concerns
• Conducting Field / Dealer visit for identifying early alarms in field, gather customer feedback and ensuring training to dealer team for upskilling
• Review and timely publish model dashboard for management review and highlighting key quality risks and warranty trends

What you need

• 10–12 yrs of experience
• Root cause analysis
• GD&T
• B.Tech or B.E.