QA cum Trainer

About the role

Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 3 months E-learning mandatory courses certified wherever applicable

What you'll do

• Train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor
• Ensuring Improvement of Quality Scores of Employees
• Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
• Ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest
• Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon

What you need

• 20–30 yrs of experience
• SAP
• MIS reporting
• Any graduate