QA Engineer - Contact Center Applications

About the role

Owns quality assurance and release validation for a US-based client's core enterprise platform, a broad QA role covering the full range of testing activities across the application: functional, regression, integration, system, security, and API testing. IVR/contact center testing is one part of the scope, not the primary focus, this role needs someone who can validate an entire enterprise platform end-to-end, not just voice/call-flow components.

What you'll do

• Develop and maintain end-to-end test plans covering the full application: UI, backend, APIs, integrations, and reporting
• Execute functional, regression, integration, and system testing across releases
• Test security/compliance configurations: access controls, data protection, audit logs
• Test API integrations under simulated load, response times, error handling, retry behavior
• Perform database/backend validation using SQL

What you need

• 3–6 yrs of experience
• API testing
• Test cases
• Bug tracking
• SQL
• JIRA
• Postman
• Any graduate

Good to have

• ITIL
• Telecom
• Azure