QA Team Leader

About the role

In this role, the QA Team Leader will develop effective and efficient methods, maintains documentation throughout the quality assurance process, and communicates with Operations to provide a reliable, consistent, and positive consumer experience through calibration sessions and client touchpoints.

What you'll do

• The QA Team Leader will manage processes and personnel to conduct our quality assurance process
• In this role, the QA Team Leader will develop effective and efficient methods, maintains documentation throughout the quality assurance process
• Participates in design of call monitoring formats and quality standards
• Provide data and actionable items to site management and internal support groups as necessary
• Manage the staff members within the Quality Assurance team via regular performance review and coaching sessions to ensure growth and performance within the department

What you need

• 2–5 yrs of experience
• Site execution
• Diploma