CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 11 h ago on their own site
(!) Quality Analyst - Advance | Osnite Kolkata | Top MNC opportunity
Gratitude·Kolkata
Pay not stated3–6 yrsFull-time
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About the role
Quality Analyst - Voice Advance_A_KolkataLocation: KolkataExperience: 2-8 yearsBand: BPO 2/3Salary: up to 9 LPAProcess: Advanced Inbound / Blended Voice Customer CareShift: Rotational shifts, including night/graveyard shiftsJob SummaryWe are looking for an experienced Quality Analyst – Voice Advanced to monitor and improve the quality of customer interactions for an international electricity and gas utilities process.The role will be responsible for call monitoring, quality evaluation,…
What you'll do
- Responsible for call monitoring, quality evaluation, calibration, root-cause analysis, compliance assessment, reporting, and coaching support
What you need
- 3–6 yrs of experience
- Root cause analysis
- Any graduate
Good to have
- CRM
- Customer service
- Voice process
- Escalation handling
- Six Sigma
- SOP writing
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