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Quality Analyst – Advanced

Gratitude·Kolkata

Up to ₹9 L a year2–8 yrsFull-time
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About the role

What we’re looking for:• 1–2 yrs QA/Quality Monitoring experience preferred• International voice customer service experience• Call monitoring, quality evaluation & calibration• RCA, compliance & critical error identification• Handling complaints, escalations, retention & de-escalation• Billing/payment/usage interaction knowledge• Quality reports, dashboards & Excel• Agent feedback & coaching support• Excellent English communication & documentation• Utilities (Electricity/Gas) experience is a…

What you need

  • 2–8 yrs of experience
  • Customer service
  • Any graduate

Good to have

  • Voice process
  • Escalation handling
  • Root cause analysis

What you get

  • Up to ₹9 L a year

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