CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
Quality Analyst – Voice AdvancedLocation: KolkataExperience: 2–8 YearsBand: BPO 2/3Salary: Up to ₹9 LPAProcess: Advanced Inbound / Blended Voice Customer CareShift: Rotational, including Night/Graveyard ShiftsJob SummaryWe are looking for an experienced Quality Analyst – Voice Advanced to monitor and improve customer interaction quality for an international electricity and gas utilities process.
What you need
- 3–6 yrs of experience
- Customer handling
- Any graduate
Good to have
- CRM
- Voice process
- Customer service
- Root cause analysis
- Escalation handling
- Six Sigma
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