Quality Analyst

About the role

Quality Analyst at Book My Tour Now. Plan daily quality monitoring activities and select customer interactions for review.

What you'll do

• Plan daily quality monitoring activities and select customer interactions for review
• Monitor customer calls and evaluate greeting, requirement gathering, communication, objection handling, and next actions
• Evaluate lead qualification and verify whether Hot, Warm, and Cold lead classifications are appropriate
• Review quotations for accuracy of itinerary, hotels, flights, transfers, inclusions, exclusions, pricing, discounts, and customer requirements
• Check follow-up quality and verify whether Sales Executives contact customers on the planned date and record customer responses correctly

What you need

• 0–4 yrs of experience
• Sales
• CRM
• Communication
• MS Office
• SOP writing
• Business analysis
• Any graduate

Good to have

• Customer service

What you get

• ₹20k–₹35k a month