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Quality Analyst - Cross Sell

Hdb Financial Services·Hyderabad

Pay not statedJunior levelFull-time

Read from the company's own careers page; you apply on their site.

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About the role

Quality Analyst - Cross Sell at Hdb Financial Services. The primary task of the Quality Analyst is call monitoring and providing actionable insight.

What you'll do

  • The primary task of the Quality Analyst is call monitoring and providing actionable insight
  • Gather information to help improve agent performance in the call center
  • QA have an evaluation form that will be used to capture the information
  • Implement scripts, record actual results and identify defects
  • Suggest creative and active solutions for problem

What you need

  • Cross-selling
  • Test cases
  • Communication
  • Any graduate

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