Quality Analyst - Cross Sell

About the role

Quality Analyst - Cross Sell at Hdb Financial Services. The primary task of the Quality Analyst is call monitoring and providing actionable insight.

What you'll do

• The primary task of the Quality Analyst is call monitoring and providing actionable insight
• Gather information to help improve agent performance in the call center
• QA have an evaluation form that will be used to capture the information
• Implement scripts, record actual results and identify defects
• Suggest creative and active solutions for problem

What you need

• Cross-selling
• Test cases
• Communication
• Any graduate