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Quality Analyst - Digital (Web Chat & Email) A Kolkata

Gratitude·Kolkata

Pay not stated3–6 yrsFull-time
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About the role

Quality Analyst - Digital (Web Chat & Email)Location: KolkataExperience: 2–8 yearsProcess: Web Chat, Email & Digital Customer SupportShift: Rotational shifts, including night/graveyard shifts as per business requirements.Job DescriptionWe are looking for a Quality Analyst - Digital to monitor and improve the quality of web chat, email, and other digital customer interactions.

What you need

  • 3–6 yrs of experience
  • Any graduate

Good to have

  • CRM
  • Root cause analysis
  • Customer handling
  • Escalation handling
  • SOP writing
  • VBA

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