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Quality Analyst – Digital (Web Chat & Email)

Gratitude·Kolkata

Pay not stated3–6 yrsFull-time
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About the role

Quality Analyst – Digital (Web Chat & Email)Location: KolkataExperience: 3–6 yearsSalary: Up to ₹9 LPABand: BPO 2/3Process: Web Chat, Email & Digital Customer SupportShift: Rotational shifts, including night/graveyard shifts as per business requirementsAbout the RoleWe are looking for a Quality Analyst – Digital with experience in international Web Chat, Email, or digital customer-care processes.

What you need

  • 3–6 yrs of experience
  • Customer service
  • Any graduate

Good to have

  • Root cause analysis
  • VBA
  • SOP writing
  • Six Sigma

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