Quality Analyst II, Flex Investigations and Offboarding

About the role

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Quality Analyst to join our team. The Flex I&O team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. This pivotal role involves meticulously auditing cases for the Flex I&O team, ensuring compliance is not only achieved but consistently maintained at the highest standards.

What you'll do

• Conduct thorough audits of Flex I&O cases to ensure stringent compliance and uphold high standards across all queues and markets
• Identify both positive and negative trends through expert analysis, proposing solutions and improvements to enhance team performance and quality
• Develop and deliver audit reports highlighting compliance rates, risk areas, and actionable recommendations
• Maintain an unwavering focus on detail and exhibit self-motivation in all tasks
• Participate in calibration sessions to ensure consistent audit scoring across the team

What you need

• 2–5 yrs of experience
• Problem solving
• B.Tech or B.E.

Good to have

• Six Sigma
• Curriculum development
• Lean
• Kaizen