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Quality Analyst Jobs Kolkata | Utilities | Up to 9 LPA

Gratitude·Kolkata

Up to ₹9 L a year4–10 yrsFull-time
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About the role

About the roleWe are hiring a Quality Analyst – Voice in Kolkata to monitor, evaluate and improve the quality of voice customer-care interactions on an international electricity and gas utilities process. You will run call evaluations, check compliance, run root-cause analysis, publish quality reports and give actionable feedback and coaching support that drives measurable improvement.

What you'll do

  • Run call evaluations, check compliance, run root-cause analysis, publish quality reports and give actionable feedback and coaching support that drives measurable…

What you need

  • 4–10 yrs of experience
  • CRM
  • Customer service
  • Voice process
  • Complaint handling
  • Root cause analysis
  • Escalation handling
  • Any graduate

Good to have

  • Six Sigma
  • SOP writing

What you get

  • Up to ₹9 L a year

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