Senior Engineer IP
Eaton·Pune
- Can I apply
- Open to any education · Senior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Eaton's site: account needed, ~10–15 min
Early: posted 16 h ago on their own site
Read from the company's own careers page; you apply on their site.
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About the role
2 - 4 years of overall experience with 1-2 year experience in Telecom ISP repair and troubleshooting domain
What you'll do
- Monitor and audit ISP repair voice calls for quality and accuracy
- Evaluate troubleshooting logic, FCR validity, and compliance
- Audit ticket documentation and escalation quality
- Deliver structured feedback and coaching inputs
- Identify systemic defects impacting MTTR and CSAT
What you need
- 1–3 yrs of experience
- Telecom
- Troubleshooting
- Any graduate
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