CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
Quality Analyst – Voice_AJob PurposeWe are looking for an experienced Quality Analyst – Voice to monitor, evaluate, and improve the quality of voice customer-care interactions within an electricity and gas utilities process.The role will focus on call evaluations, compliance, customer experience, root-cause analysis, quality reporting, actionable feedback, and coaching support to drive measurable improvements in service quality and customer experience.Key Requirements3–6 years of international…
What you need
- 3–6 yrs of experience
- Any graduate
Good to have
- CRM
- Customer service
- Voice process
- Complaint handling
- Escalation handling
- Root cause analysis
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