CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
The role will focus on call evaluations, compliance, customer experience, root-cause analysis, quality reporting, actionable feedback, and coaching support to drive measurable improvements.Key Requirements3–6 years of international voice experience, including 1–2 years in a dedicated Quality Analyst or Quality Monitoring role.Experience handling complex customer queries, complaints, escalations, retention, and billing-related concerns.Strong spoken and written English with excellent…
What you need
- 3–6 yrs of experience
- Customer service
- Any graduate
Good to have
- CRM
- Voice process
- Complaint handling
- Escalation handling
- Root cause analysis
- Six Sigma
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