CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 15 h ago on their own site
Quality Analyst Web Chat & Email Jobs Kolkata | Up to 9 LPA
Gratitude·Kolkata
Up to ₹9 L a yearJunior levelFull-time
Read from the company's own careers page; you apply on their site.
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About the role
About the roleWe are hiring a Quality Analyst – Digital (Web Chat & Email) in Kolkata to monitor, evaluate and improve the quality of international web chat, email and digital customer-care interactions. You will check that resolutions are accurate and compliant, that written communication is professional and empathetic, and that records are complete.
What you'll do
- Check that resolutions are accurate and compliant, that written communication is professional and empathetic, and that records are complete
- Find recurring defects, run root-cause analysis, give clear feedback and support measurable improvements in customer effort and resolution quality
What you need
- CRM
- Customer service
- Root cause analysis
- Six Sigma
- Escalation handling
- VBA
- Any graduate
Good to have
- SOP writing
What you get
- Up to ₹9 L a year
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