Quality Assurance & Compliance Consultant

About the role

We are seeking a Process Assurance Consultant to join our Global Customer Services team in Pune. In this middle management role reporting to the Head of QA&C CoE, you will be responsible for defining, maintaining, and improving our quality management system to meet business expectations.

What you'll do

• Define, maintain, and improve the quality management system that meets business expectations and regulatory compliance requirements
• Develop and administer quality systems, tools, and materials, implementing ISO 9001, ISO 27001, SOC2, TISAX, and continuous improvement processes
• Contribute to setting direction and policies related to quality disciplines across the organization
• Identify and implement ISO 9001 requirements relevant for services, support, and development functions
• Enable practitioners through creating and conducting trainings and assessments on key processes and quality methodologies

What you need

• 12–22 yrs of experience
• Compliance
• ISO 9001
• ISO 27001
• Root cause analysis
• Internal audit
• B.Tech or B.E.

Good to have

• Data privacy
• OWASP
• ITIL