Quality Assurance Manager

About the role

The purpose of this job is to drive business excellence and encourage a culture of continuous improvement. The role will ensure process efficiency and effectiveness across all teams while adhering to organizational and regulatory standards. The role will be responsible to plan and implement a process-based approach to achieve process excellence, and drive and manage quality initiatives.

What you'll do

• KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 To ensure quality of all customer interactions and internal processes To…
• Assure regular and consistent calibrations across locations
• Play a hands-on and visible role in improving the standards
• Collaborate with the management team of the Call Center to assure standardization, communication, calibration, and consistency
• Spearhead analysis, design, and development initiatives related to the product training, refresher

What you need

• Quality control
• Audit
• Employee engagement
• Any graduate