Quality Assurance Specialist

About the role

The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring performance.

What you'll do

• Monitors data entry performance, working with supervisors to implement improvement plans
• Prepares quality reports by collecting, analyzing, and summarizing information and trends
• Prepares and conducts audit work in accordance with acceptable audit standards and plans. A minimum productivity requirement is defined as being between 2 and 3 QA…
• Prepares organization for formal and informal audits
• Maintains all records of QA activities, to include QA identified issues

What you need

• AML
• Diploma or BBA