Quality Assurance Team Leader - RCM

About the role

The Quality Assurance Team Leader is responsible for supporting quality assurance operations across assigned clients, programs, and service lines. This role serves as a subject matter expert and quality lead for a designated portfolio, ensuring audit accuracy, calibration consistency, reporting integrity, compliance with client requirements, and adherence to organizational quality standards.

What you'll do

• Serve as the primary quality lead for an assigned portfolio of clients, providing oversight and support to Quality Auditors aligned to those programs
• Conduct audit validations and "audit-the-auditor" reviews to ensure audit accuracy, scoring consistency, and adherence to established quality methodologies
• Review audit results, quality trends, performance data, and key metrics to identify risks, recurring errors, compliance concerns, and opportunities for improvement
• Lead and facilitate calibration sessions with Quality Auditors, Operations, Training, and client stakeholders to ensure scoring consistency and alignment
• Oversee quality reporting, dashboards, scorecards, and performance analyses for assigned clients, ensuring accuracy, completeness, and actionable insights

What you need

• 4–7 yrs of experience
• Root cause analysis
• Employee engagement
• BBA