Quality Auditor

About the role

We are seeking a passionate and detail-oriented Quality Analyst to join our growing EdTech team! In this role, you will play a crucial role in ensuring the quality of our student experience by evaluating counselor interactions, providing constructive feedback, and analyzing data to identify areas for improvement.

What you'll do

• Audit recorded counselor call sessions: Actively listen and assess calls for adherence to company policies, procedures, and best practices
• Provide insightful and actionable feedback: Offer constructive feedback to counselors to help them improve their communication skills, knowledge delivery
• Develop and maintain quality assurance dashboards: Analyze call data to identify trends, track key metrics, and create insightful reports to guide decision-making
• Collaborate with various teams: Work closely with instructional designers, content creators, and other stakeholders to identify and address quality issues
• Stay up-to-date on industry trends: Continuously learn and adapt to best practices in Quality Assurance within the EdTech industry

What you need

• 2–5 yrs of experience
• MS Office
• Excel
• Any graduate

Good to have

• Data visualisation

What you get

• ₹3 L–₹5 L a year