Quality Control Analyst - Coding

About the role

The QC is accountable to manage day to day activities of Coding and Ensuring that project related quality processes are followed by associates, client specific metrics and internal metrics are achieved, provide coaching to employees, track and trend data for improvement Participate in client calls and understand the quality requirements both from process perspective and for targets

What you'll do

• Participate in client calls and understand the quality requirements both from process perspective and for targets
• Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
• Identify errors with high Inspection efficiency
• Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
• Ensure correction of the error by the respective Operations associate

What you need

• 1.5–5 yrs of experience
• Quality control
• Billing
• Calibration
• Any graduate