Quality Control Manager - Associate

About the role

As a Quality Manager within Credit Monitoring CoE, you will manage a team of Quality Analysts responsible for assessing the accuracy of our clients’ compliance with credit agreement terms. In this role, you will regularly collaborate with global counterparts to align with policies, procedures and other best practices.

What you'll do

• Manages a team of quality control analysts including governing critical KPIs including service level, productivity, quality control
• Oversee overall quality of work for quality analysts ensuring accuracy of errors cited including alignment to citation practices, system updates and documentation
• Support quality control analysts through fostering conversations regarding ongoing training to improve subject matter expertise
• Partner with process owners and production leadership to provide results and trends and articulate findings verbally in recurring meetings with leadership
• Analyze disputes, reassessments, and escalations through the forum review process demonstrating fortitude against potential adversity

What you need

• Quality control
• MS Office
• Excel
• PowerPoint
• BBA or B.Sc