Quality Control Manager, gTech

About the role

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide.

What you'll do

• Set future proof quality process in line with evolution of the Quality Control Manager (QCM) role in the agentic space, frameworks, measures and report outcomes
• Track and scale successes, root-cause problems in design/execution and ensure business impact
• Be able to think big from automation perspective/machine learning as relevant to quality and Customer Experience (CX) overall
• Drive stakeholder management and work in a matrixed, cross-functional and a truly global and multicultural environment
• Share quality assurance insights (systemic/outlier issues impacting CX)

What you need

• 5–9 yrs of experience
• Quality control
• Machine learning
• MBA

Good to have

• Six Sigma
• SQL
• Lean