Quality Executive

About the role

As a Quality Executive, you will play a vital role in maintaining and enhancing our company's reputation for excellent customer service. You will lead and mentor a team of CCEs, ensuring they provide consistent, high-quality support to our customers. Your responsibilities will include monitoring and evaluating CCE performance, providing feedback and training, and implementing strategies to improve overall customer satisfaction.

What you'll do

• Play a vital role in maintaining and enhancing our company's reputation for excellent customer service
• Lead and mentor a team of CCEs, ensuring they provide consistent, high-quality support to our customers
• Monitor and evaluate CCE performance through call/chat/email audits and provide constructive feedback
• Implement quality assurance processes and ensure adherence to company standards and best practices
• Collaborate with the management team to set and achieve customer satisfaction goals

What you need

• 3–6 yrs of experience
• CRM
• Any graduate